The acceleration of digital transformations during the COVID-19 pandemic created unprecedented accessibility challenges and opportunities for Persons with Disabilities to transact in everyday life activities, work and learn.  This panel will examine new solutions and benefits gained during the pandemic that should perdure and which barriers remain to be addressed from the perspective of large service providers and Persons with Disabilities.

Session Chair: Mike May, Chief Evangelist, GoodMaps


  • Judy Brewer, Director, WAI, W3C
  • Jim Zimmerman, Senior Officer, Customer Care & Operations, TracFone Wireless, Inc.
  • Claudia Gordon, Senior Accessibility Strategy Partner, Diversity, Equity, and Inclusion team, T-Mobile

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